
FAQ
Frequently asked questions
You can purchase artist's limited edition prints directly from our print shop or you can contact me via an email at emiliemori@gmail.com. Do not hesitate to contact me, we are always happy to help
All prints are shipped rolled in hard protective tubes to insure safe delivery and to protect your art. The tube construction also makes unpackaging quick and easy. If I can give you an advice, open the tube and take the print out of it at your professional framing service so you will avoid print damages. I send the prints via DHL courier. It takes around 3-5 days. All artworks will be shipped fully insured.
Print is typically shipped within five to ten business days. Shipped art may take only 3-5 days via DHL courier, depending on the destination country and your preferences. Ordered books may take up to 5 days to be delivered in France. Worldwide orders may take up to 10 days and more. If you need artwork delivered on a tight deadline, please contact me after placing your order at emiliemori@gmail.com so that we can arrange expedited shipping.
All of Emilie’s artworks are labeled as a Limited Edition. Pieces that are in a limited edition are produced in a set limited quantity. Limited edition works are generally more valuable because of the limited number available. Each print contains Certificate of Authenticity, personal signature on the back bottom right and it is limited edition. Once limited editions run out the prints will no longer be available.
The term artist proof is used in connection with limited edition prints. It is a common practice that an artist keeps 5 out of a limited print edition for his own use. Artist Proof prints are of exactly quality, type, and media as the regular edition. AP would be set aside and not included in the number of the limited edition print run. A photograph have always 5 AP’s, and some of them may be made available for purchase if the rest of the edition is sold out.
I prefer sending rolled prints in a tube, but I am also able to offer framing for all photographs. If you are interested in framing for your print, please contact us at emiliemori@gmail.com and I would be happy to help you.
Our return process is easy. When you first receive your purchase, save the original packaging. Repackage the art in its original tube and contact us at emiliemori@gmail.com. Photographs that is returned damaged will not be refunded.
I package all prints into hard protective tubes to insure safe delivery, so receiving damaged art is a rare occurrence. If you receive a damaged piece of art, contact me within 24 hours at emiliemori@gmail.com. Please save the tube and all packaging material and take some photos of damaged print; we must have it in order to process the claim.